* Daycare charge applies for overnight boarding pick up over the 24 hours booking period up to 8 hours. Additional overnight boarding charge applies for pick up over the 24 hours booking period and more than 8 hours.
* A minimum stay of two weeks is required for bookings during the end year holiday peak period. Thank you for your understanding!
Cancellation policy
Daycare
There is a strict 24 hour cancellation policy for daycare bookings.
If you do not provide us with 24 hours notice or if you fail to attend your booking, you will be charged the cancellation/no-show fee.
The cancellation/no-show charge is the normal day rate of $65 or a draw down on an existing pre-paid package.
Booking Confirmation: To confirm your booking, we kindly ask for full payment at the time of reservation.
All booking cancellations and amendments are subject to acceptance via reply email from Melbourne Tiny Paws
Overnight Boarding
For a full refund of the nightly rate, we kindly request that cancellations be made a minimum of 14 days prior to your scheduled check-in date. During the Easter, Christmas and New Years peak periods, please provide us with a 30-day notice for a full refund.
If you wish to receive a 50% refund of the nightly rate, cancellations must be made at least 7 days before your check-in date. During the Easter, Christmas and New Years peak periods, a 14-day notice is required for the 50% refund.
Please note that any cancellation made less than 7 days before your check-in date will not be eligible for a refund.
Booking Confirmation: To confirm your booking, we kindly ask for full payment at the time of reservation.
Late Pickup Charges: For late pickups beyond the scheduled check-out time, additional charges of $20 per hour will be applied.
All booking cancellations and amendments are subject to acceptance via reply email from Melbourne Tiny Paws
We appreciate your understanding of these policies, and we are excited to host your pet stay with us. If you have any questions or need further assistance, please feel free to reach out to us. Your satisfaction is our priority.